1. Measure the journey beyond “How did you hear about us?”
A Fair Haven inquiry can be difficult to classify from memory alone. A caller may remember only the last step, while the useful marketing context began with an earlier visit. Bosseo describes Lead Attribution as recording the channel, referrer, landing page, device and sessions before contact, then attaching intake answers to the journey. Its public product page also describes calls joining the same record. This gives you a basis for reviewing whether the firm is evaluating complete journeys or relying on a single answer at intake.
Recommended approach
Ask to see how one inquiry would be represented from first visit through contact. Confirm which journey fields are visible, how web and phone interactions are connected, and which information your staff can use without changing the legal intake decision. Do not treat Fair Haven’s population estimate as a forecast of inquiry volume; use it only to define the municipality you want included in the review.
