What does the ROI Dashboard track?+
Bosseo’s public page describes keyword rankings, Top 3 and Top 10 counts, SERP features, AI-engine citations, calls, call recordings and transcripts, lead classifications, case types, website forms, video intakes, source attribution, review activity and trends. Confirm the exact fields and behavior for your proposed scope during the consultation.
Can it show performance for Deptford specifically?+
The public page describes service-and-city keyword targets and city data. Ask Bosseo how Deptford township is represented, whether Gloucester County is reported separately and how broader New Jersey targets are distinguished. Do not assume that a geographic label proves a caller’s residence or legal need.
Does a lead equal a signed case?+
No conclusion like that should be assumed. Bosseo describes Potential New Client, Current Client and Other classifications, plus case-type tagging. Your firm should confirm how those categories connect, if at all, to consultations, retained matters and revenue in its own records.
How current is the information?+
Bosseo presents the dashboard as live and says calls, forms and intakes appear as they happen, while rankings refresh on their tracking cycle. Ask for the exact refresh behavior for each field, including what happens when a record is delayed, incomplete or corrected.
Who should receive access?+
Your firm should decide based on role. The public page describes access for partners, office managers and intake leads, but it does not provide a complete permissions matrix. Ask which users can view recordings, transcripts, classifications and any matter-linked information, and how access is removed.
What should we ask about integrations?+
Ask which systems and handoffs are supported for your firm, which fields enter the dashboard, how records are matched and how discrepancies are corrected. Bosseo places the dashboard alongside Lead Attribution and Automation, but the public page does not establish every integration or data contract.