1. Start with the journey, not the client’s memory
A person may visit a page, return later and then call. A simple “How did you hear about us?” answer may not identify the page, referrer or earlier session that preceded the inquiry. Bosseo says Lead Attribution records the channel, referrer, landing page, device and session detail, then connects that journey to the lead’s intake answers. For a Colonia-focused practice, review whether the journey identifies the relevant service and geographic page without treating Colonia’s population as proof that any particular matter type is in demand.
Recommended approach
Ask during consultation whether your current records can distinguish an organic visit, a referral, an AI referral, a Local Services Ad interaction or a direct visit. Decide which journey fields your attorneys and intake team need before judging a channel.
