What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law-firm website. Visitors answer questions organized around the firm’s practice areas, and the inquiry can be qualified by factors such as case type, urgency and fit before it reaches the team.
Can a Chesterfield firm use different paths for different practice areas?+
Bosseo’s public Video Intake page says each practice area can have its own question path. Your firm should approve the questions, location rules, escalation points and next steps before deciding how those paths should work.
Where does a completed intake go?+
Bosseo says completed inquiries can be delivered with answers attached and tagged by case type. The exact destination, permissions and ownership should be reviewed for your firm before implementation, including whether related Bosseo Automation services are in scope.
Does Video Intake replace a phone number or contact form?+
It should not be assumed to replace every existing route. Video may be one entry point, while phone, text or another accessible option may remain important for urgent matters, privacy concerns or visitors who cannot use the video experience.
Can the intake tell a visitor whether the firm will take the case?+
No automatic path should be presented as a final legal or representation decision unless your firm has specifically approved that use. Intake can collect and organize information for review; the firm must define the appropriate legal notices and human decisions.
What should we measure before changing our intake?+
Review which paths visitors start and finish, where they stop, whether the information is usable, how submissions are assigned, whether escalation works and whether follow-up occurs. These measures should be defined with your firm’s actual practice areas and operating rules.
