1. Start with the journey, not the answer a caller remembers
A prospective client may not accurately recall whether they first saw an organic result, an advertisement, a referral, or another page before contacting your firm. Bosseo describes Lead Attribution as recording the channel, referrer, landing page, device and session history, then attaching intake answers to the lead journey. That gives your team a more useful record than a vague “How did you hear about us?” response. For a firm serving Camden city and Camden County, the important question is not whether the population figure suggests a particular legal need. It is whether your existing records can distinguish the journeys that produce qualified inquiries from those that do not.
Recommended approach
Ask during the consultation how your firm’s web inquiries and calls would be connected to a single journey, which intake fields would be available for review, and how staff would use that information without interrupting the current intake conversation.
