Start with the process your Bernardsville office actually repeats
Local context should shape the conversation without pretending that population data predicts software demand. Bernardsville is a municipality in Somerset County, New Jersey. If your firm serves people in Bernardsville and elsewhere in the county, begin with the workflow that crosses your service area and your office—not with an assumed market size. A useful starting sentence is: “Someone at the firm has to manually…” That might describe copying consultation details, checking whether a follow-up happened, locating a document request or answering a recurring status question. Bosseo’s public Custom Software page describes discovery on the firm’s actual workflow, followed by a scoped design and build.
Recommended approach
Bring one recurring task to the consultation. Describe who performs it, what starts it, which information is entered, where the process stops and what staff do next. Ask whether the task is a good custom-software candidate before discussing a larger platform.
