Will AI Answering replace our front desk?+
Bosseo’s published setup says your team gets the first ring and AI Answering steps in when nobody answers within 20 seconds. It is presented as a safety net for unanswered, after-hours, holiday and overflow calls. Your firm should decide which calls remain with staff and which may be handled by the system.
What does the caller information include?+
Bosseo says the system captures case details and contact information, and provides a transcript and case summary. Your firm should decide which questions are appropriate for each practice area and what information is necessary for a callback.
Where do the transcript and summary go?+
Bosseo says they can be delivered to your inbox or case-management system. Confirm the destination, access rules and review responsibility during your consultation.
Can it distinguish new inquiries from current clients?+
The published product description says calls are classified as Potential New Client, Current Client or Other. Classification should support review, but your firm remains responsible for deciding how to handle the matter.
Can it handle several calls at once?+
Bosseo states that AI Answering can handle up to 20 simultaneous calls. Whether that capacity matters for your firm should be assessed using your own phone records and overflow experience, not the population estimate for Beach Haven West.
What should we prepare before a consultation?+
Bring your current call-routing outline, office and after-hours rules, practice areas, required intake fields, urgent-call policy, preferred record destination and the person who owns callbacks. Also identify any phone or case-management requirements that need review.
