Start with the inquiry path, not a software promise
Bosseo’s Automation page describes a flow from a website form, call, chat or video intake into a CRM and case-management system. The stated sequence is capture, logging and tagging, synchronization, and readiness for staff action. That makes the first review concrete: document how a Somersworth inquiry currently enters your firm, whether it is treated differently by matter type, and where a person must copy information between systems. The city’s relationship to Strafford County may matter when you define service-area labels and reporting boundaries, but it does not establish how many people will contact your firm.
Recommended approach
Bring one current inquiry path to the consultation. Identify every handoff, required field, owner and next action. Ask which steps can be connected using your existing systems and which decisions must remain with your team.
