Does Automation replace our CRM or case-management system?+
Bosseo’s public product page describes Automation as connecting the systems a firm already uses rather than replacing them. The exact connection should be confirmed against your firm’s current CRM, case-management platform, website and calendar.
Which systems can Bosseo connect?+
The public page names Clio, MyCase, Filevine, PracticePanther, Smokeball, Lawmatics, HighLevel, Zapier and APIs as examples. Ask Bosseo to confirm your exact software, the available connection path and the information that would move.
Can the workflow handle an inquiry outside office hours?+
Bosseo describes automated capture, logging, routing and follow-up for inquiries arriving at different times. Your consultation should establish which messages, assignments and escalation rules are appropriate for your firm and which actions must wait for staff review.
Can follow-up differ by matter type?+
Bosseo describes follow-up sequences written for a firm and its case types. Review the proposed wording, timing, channels and stop conditions before use, and ensure the sequence does not imply that an attorney has reviewed facts when that has not occurred.
Will automation decide whether someone has a legal case?+
No such decision should be assumed. Automation can support capture, routing, tasks and follow-up; your firm remains responsible for legal judgment, eligibility decisions, conflicts procedures and professional obligations.
What should we measure after the workflow is connected?+
Review whether inquiries were captured, tagged, assigned, followed up and advanced to the agreed next action. Also inspect missing fields, duplicates, failed transfers and unassigned tasks. These measures evaluate operations; they do not guarantee search visibility, leads, cases or revenue.