1. Start with the journey, not the caller’s memory
A client’s answer to “How did you hear about us?” can be incomplete. Bosseo’s public Lead Attribution page says the record can include channel, referrer, landing page, device and session detail, with intake answers attached. That distinction matters for a Hudson practice because the town is a defined municipality in Hillsborough County, not a substitute for the firm’s actual service area. Review whether your records distinguish Hudson visitors from other geographic areas and whether they also preserve the page and channel that preceded contact. Do not treat Hudson’s population estimate as evidence that one practice area, channel or neighborhood will produce inquiries.
Recommended approach
Ask Bosseo to demonstrate a complete journey using your firm’s intended intake path. Decide which geographic information your firm is permitted and prepared to use, and keep location as context rather than a proxy for legal need. Compare the journey record with your existing matter record before relying on it for budget decisions.
