1. Start with the journey, not the answer to “How did you hear about us?”
A prospective client may visit more than once, reach a service page, return from another source and then call. A remembered answer such as “Google” does not identify the landing page, referrer or complete path. Bosseo describes Lead Attribution as capturing the channel, referrer, landing page, device and session detail, then connecting that journey to intake answers.
Recommended approach
Ask to see how one inquiry is represented from first visit through contact. Confirm which journey fields are visible, how geographic service context is recorded in your existing intake, and which parts of the record your team can use when reviewing qualification and ownership.
