Does AI Answering replace a law firm’s front desk?+
Bosseo’s public page describes a team-first model in which calls ring your people first and the AI answers when nobody picks up within 20 seconds. Review the exact routing and ownership rules for your firm before deciding whether the arrangement fits.
What does Bosseo say the system captures?+
The public product page says the system guides callers through their situation and captures case type, timeline and contact details. It also describes a transcript, case summary and caller information after the call. Your firm should decide which questions are appropriate for its practices.
Can the system distinguish new and existing callers?+
Bosseo says calls are classified as Potential New Client, Current Client or Other. Ask how your team would review those categories and what happens when a caller does not fit cleanly into one of them.
How many calls can it handle at once?+
Bosseo’s public page states a capacity of up to 20 simultaneous calls. That does not establish your firm’s need or guarantee a particular result. Review your own phone records and ask how simultaneous calls are presented to your team.
Where do transcripts and summaries go?+
The page says full transcripts, case summaries and caller information can be delivered to your inbox or case-management system. Confirm the available destination, permissions, retention details and any system-specific scope during your consultation.
What should a Hanover firm prepare before a review?+
Prepare your accepted service area, practice areas, firm profile, consultation process, current routing, escalation contacts and preferred callback ownership. Include how you want to handle callers from Hanover, elsewhere in Grafton County and outside your accepted New Hampshire territory.
