1. Map what happens after a Hampstead inquiry
A location-specific service decision starts with the firm’s real intake path, not with assumptions about the town. Hampstead is recorded in Rockingham County, so you can define the geographic scope of your review precisely: inquiries associated with Hampstead and the wider areas your firm intentionally serves should not be treated as one undifferentiated audience. Bosseo describes Automation as a way to map where leads come from, who handles them, which system receives them and what should happen next. That makes the first review practical: document each entry point and every handoff before deciding what to automate.
Recommended approach
Bring a current example of each inquiry path to the consultation. Ask where information is captured, who can see it, which action is due next and what happens when the inquiry arrives outside ordinary working hours. Do not use Hampstead’s population estimate as a proxy for demand or workload.
