1. Turn a vague website inquiry into a structured explanation
A conventional form may collect a name, contact details and a free-text description. Bosseo describes Video Intake as a guided survey delivered with video, with questions organized around case type, timing, fit and other details selected for the firm. For an Epping practice, the useful question is whether the flow reflects the matters you actually accept from people in Epping and elsewhere in Rockingham County. Do not use the town’s population estimate as a proxy for demand. Instead, identify which answers your team needs before deciding whether to respond, schedule a consultation or decline the inquiry.
Recommended approach
List the practice areas and threshold questions that should shape the visitor’s path. Review the wording with the person who makes initial qualification decisions, then remove questions that do not affect ownership, escalation or follow-up.
