1. Map the first handoff for an Enterprise-serving firm
Bosseo describes Automation as a connection between marketing, intake and operations. Website forms, calls, chat and video intake can be captured, logged and tagged before routing or follow-up. Review whether inquiries arrive through one channel or several, where each record is stored, and who is responsible for the next action.
Recommended approach
Bring a current map of your inquiry sources, intake fields, responsible roles and case-management destination to the consultation. Decide which handoff deserves attention first, based on your own records rather than assumptions about Enterprise demand.
