Does AI Answering replace our front desk?+
Bosseo’s public page describes it as a backup: calls go to your team first, and the AI answers when nobody picks up within 20 seconds. Confirm how that route would work with your existing phone system and staff responsibilities.
What information does the system capture?+
The public description says the system guides callers through their situation and captures case type, timeline and contact details. It also describes a transcript, case summary and caller information after the call. Your firm should approve the questions and review whether they fit its intake rules.
Can it handle calls outside normal office hours?+
Bosseo describes 24/7 coverage, including nights, weekends, holidays and overflow. That does not establish your firm’s attorney availability or response time, so you should define what callers are told and how urgent calls are escalated.
How are calls categorized?+
The public page describes three classifications: Potential New Client, Current Client and Other. It also describes case-type tagging. Ask how those categories would map to your firm’s ownership, conflict review and follow-up records.
Where do transcripts and summaries go?+
Bosseo says they can be delivered to your inbox or case-management system and describes automatic CRM delivery. Confirm the specific destination, access controls, retention practices and implementation scope for your firm before relying on the output.
Can AI Answering prove that our marketing is producing cases?+
Not by itself. Bosseo describes call transcripts, classifications and case-type tags, while its broader product set includes ROI Dashboard and Lead Attribution. A firm still needs its own definitions and records for qualified inquiries, consultations, signed matters and revenue.
