Start with the calls your Schuyler team cannot answer
Bosseo describes AI Answering as a backstop: calls go to the firm first, and the AI answers when nobody picks up within 20 seconds. Bosseo also describes coverage for nights, weekends, holidays, lunch rushes, and overflow. Instead, review your own call history and identify when calls currently reach voicemail, a busy signal, or an unanswered line. Include calls from Schuyler and other parts of Colfax County only if those areas are actually within your intended service area.
Recommended approach
Bring a recent, privacy-appropriate call review to the consultation. Separate office-hours calls from after-hours and overflow calls, then decide whether the AI should answer all unanswered calls or only selected routes.
