1. Start with the process that breaks, not the software you wish existed
The strongest custom-software brief is usually a sentence about work: someone re-enters information, checks a shared inbox, answers the same status question, or maintains a tracker by hand. Bosseo’s public Custom Software page describes discovery around the firm’s actual workflow and gives examples including speed-to-lead tools, client status portals, referral trackers and internal dashboards. For a Havre practice serving clients connected to Hill County, begin by documenting where work is actually performed and who needs access. Do not treat the municipality’s population estimate as a forecast of software demand or legal need.
Recommended approach
Write down one process from arrival to completion. Record each person who touches it, every system or document involved, where waiting occurs, and what a successful handoff would look like. Ask Bosseo to assess whether a small focused build, an existing product or no custom software is the appropriate answer.
