1. Set the geographic frame before judging performance
Sunset Hills is recorded as a city in St. Louis County, Missouri. A dashboard should therefore make geographic questions explicit rather than treating every local interaction as interchangeable. For example, your firm may want to distinguish a contact seeking help in Sunset Hills from one seeking help elsewhere in St. Louis County. The Census population estimate is useful context for identifying the municipality and its county relationship, but it cannot tell you how many people search for a legal service or whether a contact will become a matter. Bosseo’s public ROI Dashboard page says its reporting can show case-type and city data. During evaluation, ask how the geographic label is assigned, what happens when a caller names more than one location and whether the location is available by the caller, the page visited or another record.
Recommended approach
Bring a written geographic definition to the consultation. Ask to review a proposed view for Sunset Hills and a separate view for St. Louis County, without treating either geography as proof of demand or future revenue.
