1. Define what the dashboard should count for your Fort Leonard Wood practice
A firm serving Fort Leonard Wood may need to distinguish a ranking, a call, a potential new client, a current client and other contact activity. The Bosseo public page describes lead classification by those categories and case-type breakdowns. It also describes calls as transcribed and tagged by case type. Those distinctions matter more than a large top-line call count: a call is not automatically a prospective matter, and a prospective matter is not automatically a signed case. Because Fort Leonard Wood is a census-designated place in Pulaski County, you should also decide whether your reporting scope is the CDP, the county, Missouri, or another service area. Those geographies are not interchangeable.
Recommended approach
Ask Bosseo to walk through the proposed definitions for call, lead, case type, matter and revenue before you approve reporting. Put the geographic scope beside each important metric. Treat the Fort Leonard Wood population estimate as context only, not as a forecast of legal need or marketing performance.
