1. Start with the Florissant service area, not a generic software brief
Florissant is a municipality in St. Louis County, Missouri. The 2020–2024 ACS 5-year population estimate for the city is 51,773, with a margin of error of 99. That figure describes the municipality; it does not establish legal demand, lead volume, competition or revenue. It does, however, give your firm a defined geographic boundary for reviewing how local inquiries enter the practice and how those inquiries are handled after contact. A custom-software conversation should therefore separate matters associated with Florissant from matters elsewhere in St. Louis County or other service areas. The useful question is not how large the city is. It is whether your current workflow reliably records geography, matter type, source and next action when a prospective client contacts you.
Recommended approach
Bring one real intake or administrative process to the consultation. Identify where Florissant matters are recorded, who reviews them, which fields are essential, and where staff currently copy information or make manual follow-up decisions.
