1. Make the first question fit the firm you actually serve
Bosseo describes Video Intake as a guided survey that lives on a law-firm website. Each practice area can have its own question path, and the survey is intended to qualify inquiries by case type, urgency and fit. That matters more than adding another generic form to a Bolivar-facing site. A firm serving Bolivar city and Polk County may want different opening questions for personal injury, family law, estate planning or another practice area—but the correct list must come from your firm, not from the city’s population record. The available local evidence identifies the municipality and county relationship; it does not identify which legal matters residents need.
Recommended approach
Bring your current practice-area list to the review. Decide which matters belong in the first path, which require a human conversation immediately, and which should not be routed to the calendar. Ask Bosseo to show how those distinctions would appear in the visitor experience. Keep the geographic rule explicit: a Bolivar city inquiry and a Polk County inquiry may be relevant, while a matter outside your service area may need a different response.
