1. Start with the journey, not the remembered source
Bosseo describes Lead Attribution as showing a lead’s channel, referrer, landing page, device, session history and intake answers in one journey. Its public page also describes calls joining the same journey and outcome tracking through consultation and signed case. That matters because a client’s answer to “How did you hear about us?” may identify only the last remembered interaction. For Worthington work, ask whether your reporting can distinguish a visit to a service page from a return visit, referral, direct visit or paid interaction. Do not treat the city’s population as proof that any particular path will be busy. Instead, use the consultation to determine which sources and pages are actually measurable for your firm.
Recommended approach
Bring several recent inquiry paths, with identifying information removed where appropriate, and ask Bosseo which journey fields can be connected, how long the journey remains associated with an inquiry and which events your team must record.
