1. Start with the journey, not the answer to “How did you hear about us?”
A remembered source can be incomplete. Bosseo describes Lead Attribution as connecting channel, referrer, landing page, device, sessions and intake answers to a lead record. Its public product page also describes phone calls joining the same journey. That gives your team a way to examine the path rather than rely on a handwritten source field. For Shorewood matters, first decide whether your records distinguish a person located in Shorewood from someone elsewhere in Carver County or Hennepin County. The city’s population is eligibility context only; it cannot tell you whether one geography generates more inquiries.
Recommended approach
Review several recent inquiries by actual geography, service, contact method and outcome. Ask whether the firm can identify the first meaningful visit, the page that prompted contact and the intake information available at that point. If those fields are missing, use the consultation to define the minimum attribution record before comparing channels.
