1. Replace “How did you hear about us?” with a journey you can review
A person may remember only the last interaction, not the first useful one. Bosseo’s public Lead Attribution description says the record can include channel, referrer, landing page, device, session detail, intake answers, calls, and outcome tracking. That is materially different from relying on a handwritten source field. For a Plymouth firm serving people in Hennepin County, review whether your reporting distinguishes the firm’s local service pages, organic visits, referrals, Local Services Ads, direct visits, and other channels rather than collapsing every answer into “Google” or “referral.”
Recommended approach
Ask Bosseo to demonstrate the journey record using your actual intake categories and the geographic coverage you serve. Decide which source labels your team will use for budget and case-review decisions, without treating Plymouth’s population as evidence that any channel will produce matters.
