1. Define what a lead means before comparing channels
Bosseo's public ROI Dashboard page describes contacts classified as Potential New Client, Current Client, or Other, with leads tagged by case type. That distinction matters for a firm serving New Ulm because a call from the city, another part of Brown County, or outside the county may represent a different intake decision. The city’s municipal population estimate cannot tell you how many people will contact a firm or which practice areas they need. Your firm must decide whether a lead is counted at first contact, after screening, or only when the matter meets your acceptance criteria.
Recommended approach
Ask Bosseo to show the proposed classification rules and then compare them with your intake vocabulary. Decide how to handle referrals, existing clients, vendors, spam, duplicate contacts, and inquiries outside your service area. Keep city, county, and other geographic fields separate rather than treating all Minnesota activity as New Ulm activity.
