1. Start with the visitor’s explanation, not a blank box
Bosseo describes Video Intake as a guided survey that lives on a law-firm website. A visitor taps an intake call to action and answers one question at a time about the situation. That approach gives your firm a way to address hesitation without asking someone to summarize a legal crisis in a single paragraph. For New Prague, define the intended geography explicitly. New Prague is a municipality associated with Le Sueur County and Scott County; it is not interchangeable with either county or with the broader Minnesota market. Your opening questions should therefore help identify the visitor’s matter and relevant location rather than treating every inquiry as the same local lead.
Recommended approach
Review the first screen and the initial questions with counsel responsible for each practice area. Decide whether the flow should ask about location immediately, later, or only when geography affects eligibility. Do not use the city’s population estimate as a proxy for intake demand or staffing.
