1. Define what “ROI” means for a Mound-serving firm
The public ROI Dashboard page describes rankings, calls, leads, case types, retainers and revenue signals in one view. Those terms can mean different things inside a law firm. A call is not necessarily a potential new client. A lead is not a signed matter. A matter is not automatically collected revenue. Before reviewing any dashboard, a Mound firm should define each stage and decide which fields are authoritative. The Mound geography also needs a precise rule: does the firm want to identify contacts who mention Mound, people located in Mound, matters served from Hennepin County, or a broader Minnesota service area? The Census record establishes Mound’s municipal and county relationship, but it does not answer that business question.
Recommended approach
Ask Bosseo to map the dashboard’s displayed categories to the firm’s own intake and accounting language. Write an acceptance rule for calls, potential new clients, signed matters and revenue before using a trend to justify a marketing decision.
