Does Automation replace our CRM or case-management platform?+
Bosseo describes Automation as connecting the systems a firm already uses rather than replacing them. Ask Bosseo to confirm the exact systems, permissions and fields involved in your firm’s proposed setup.
Can the workflow treat Minnetrista inquiries differently from other locations?+
It may be possible to use location information as part of a routing rule, but the appropriate rule depends on your service footprint and intake design. Decide whether location should affect ownership, qualification, referral or no action, and confirm the implementation details with Bosseo.
What should we review before automating follow-up?+
Review the source of the inquiry, required information, approved wording, matter type, response owner, escalation conditions and stop rules. Do not assume a message sequence is appropriate merely because an inquiry came from Minnetrista.
Can staff intervene after an automated task is created?+
Bosseo’s product description presents automation as handling logging, routing, reminders and follow-up while people handle judgment. Confirm the precise manual override, assignment and exception behavior for your systems before implementation.
How do we evaluate whether the handoff works?+
Track when an inquiry arrived, when it was recorded, who received it, whether required information was present, whether a consultation was booked and how exceptions were handled. Keep these operational measures separate from claims about rankings, cases or revenue.
Will automation guarantee search visibility or new matters?+
No such outcome should be assumed. Google states that automation does not guarantee crawling, indexing or search visibility. Bosseo Automation should be evaluated for the intake and operations problem it is intended to address, using your firm’s own records.