1. Define the geography before reading the numbers
A dashboard can show location and city data, but a place label is not the same as a market conclusion. Mendota Heights is a municipality in Dakota County. Your firm may serve people in the city, elsewhere in Dakota County, across the Minneapolis–Saint Paul metropolitan area or throughout Minnesota. Those are different geographic questions. A useful review should distinguish them instead of treating every contact associated with “Mendota Heights” as a local client or every county contact as equivalent. The Census population estimate supplies context for the city, not evidence that residents are looking for a lawyer or that a particular practice area has demand.
Recommended approach
Before reviewing performance, write down which geography each metric describes: the search target, the caller’s stated location, the page location, the matter location and the firm’s service area. Ask Bosseo to demonstrate how city and case-type labels appear together, and decide which geographic relationships are meaningful for your intake team.
