Does AI Answering replace our front desk?+
No. Bosseo’s public description says calls go to your team first and the AI steps in when nobody answers within 20 seconds. It is presented as a safety net for calls that would otherwise reach voicemail or go unanswered.
What does the caller information include?+
Bosseo says the system captures case details, including case type and timeline, along with contact information. The exact questions for your firm should be reviewed against your practice areas and consultation process.
Can it handle calls outside office hours?+
Bosseo describes 24/7 coverage, including nights, weekends and holidays. Whether that coverage fits your firm is a decision based on your operating model and phone records, not on Little Canada’s population.
How many calls can it handle at one time?+
The public Bosseo page states that the system can handle up to 20 simultaneous calls. Ask how that capability would apply to your phone routing and whether your existing records show a concurrent-call problem.
Where do the transcript and summary go?+
Bosseo states that the full transcript, case summary and caller information can be delivered to your inbox or case management system. Confirm the proposed destination and record flow during the consultation.
Can the system help improve staff intake?+
Bosseo says Intake Coach analyzes intake calls, including calls answered by your team, and provides feedback on missed questions, tone and lost conversions. Ask how that feedback would fit your supervision, training and confidentiality practices.
