What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law firm’s website. Visitors answer questions one at a time, with the flow organized around practice areas and intended to qualify inquiries by factors such as case type, urgency and fit.
How is it different from a contact form?+
A contact form generally asks a visitor to enter contact details and describe the matter in a text field. Bosseo’s public description presents Video Intake as a guided experience that collects structured answers and delivers the completed inquiry with those answers attached.
Can the intake cover more than one practice area?+
Bosseo says each practice area can have its own qualification path. Your firm should decide which areas to include, which questions apply to each one and whether the same geographic and timing rules apply across them.
Where does a completed intake go?+
Bosseo states that completed inquiries can be delivered to the team with answers attached and tagged by case type. The public page also describes routing and follow-up automation through its broader ecosystem. Confirm the exact destination, permissions and responsibilities for your firm during consultation.
Can a visitor use it on a phone?+
Bosseo describes the widget as mobile-first. Your firm should still review the experience on the devices its visitors use, along with captions or equivalent access to spoken content, keyboard operation, readable instructions and an alternative path where appropriate.
Does completing the intake mean the firm accepted the case?+
No such conclusion should be drawn. Completing a survey provides information for review. Your firm should use clear language about submission, conflicts, confidentiality, emergencies, representation and the next step, subject to counsel’s approval.
