1. Start with the journey, not the client’s memory
A person may visit a page, leave, return through another channel and then call. A remembered answer such as “Google” does not identify the landing page or the sequence of visits. Bosseo’s public Lead Attribution description says the service can show channel, referrer, landing page, device and session detail, with intake answers attached to the journey. It also describes calls joining the same record. For an Edina firm, the useful question is not whether the city’s population is large enough to imply opportunity. The useful question is whether the journeys reaching the firm can be connected accurately enough to evaluate.
Recommended approach
Review whether your current intake record preserves the first known source, later visits, landing page, device, contact method and case-type information. Treat any unverified source as unknown rather than converting it into a channel. Ask Bosseo to demonstrate how an Edina inquiry would be represented without assuming that every inquiry is attributable or qualified.
