What does Intake Coach evaluate?+
Bosseo describes a report for each intake call that can include an AI score out of 100, a winability estimate, the quoted retainer, a call-quality review, the purpose of the call, a summary, extracted key facts, and specific coaching suggestions. Your firm should decide which elements are relevant to its intake standards.
Can Corcoran’s population tell me how many calls my firm should expect?+
No. The 2020–2024 ACS 5-year estimate for Corcoran is 7,302, with a margin of error of 22. That municipal estimate does not establish search demand, call volume, competition, language needs, staffing needs, cases, or revenue.
Which calls can be reviewed?+
Bosseo’s public product text describes review of every intake call, including calls answered by your team and calls handled by its AI answering system. During a consultation, confirm how that description applies to your firm’s phone process and selected configuration.
Is the coaching a substitute for an attorney’s judgment?+
No. Coaching can help identify conversation patterns and missed intake steps, but your firm remains responsible for legal judgment, conflicts, advice, matter acceptance, escalation, and client communications.
Does Intake Coach require AI Answering?+
Bosseo describes Intake Coach and AI Answering as part of the same AI Phone System. Ask during the consultation how the products relate to your existing phone flow and whether the configuration you are considering includes both or only the services appropriate for your firm.
What should we bring to a consultation?+
Bring your current call-flow description, intake standards, escalation rules, follow-up ownership, reporting needs, and any questions about recordings or transcripts. If you have reliable internal call records, use them to describe the process, but do not assume they establish future performance.