1. Replace remembered sources with journey-level records
Clients may describe their source broadly: Google, a referral or an advertisement. Bosseo’s public Lead Attribution page describes a more detailed record that can include the channel, referrer, landing page, device and sessions before contact. Intake answers can be attached to that journey, so the firm can review both where a person came from and what they were seeking. That distinction matters when evaluating Walled Lake service coverage rather than treating every inquiry from the same municipality as interchangeable. Walled Lake is a city in Oakland County, Michigan, with a 2020–2024 ACS five-year population estimate of 7,299 and a margin of error of 28. That is geographic eligibility context, not evidence of demand, lead volume, competition or case value.
Recommended approach
Ask how a proposed implementation will identify a journey, connect it to the relevant intake record and distinguish an inquiry from a qualified matter. Do not use the city’s population as a forecast. Instead, decide which service areas, channels and outcomes the firm needs to compare.
