1. Start with the journey, not the client’s memory
A client may describe a source broadly: “Google,” a recommendation or an advertisement. That answer can omit earlier visits, return sessions and the page that prompted the call. Bosseo’s public Lead Attribution page describes a record containing the channel, referrer, landing page, device and session detail, with intake answers attached. For a firm serving Walker, the useful local question is whether the pages and channels attracting inquiries from the city or elsewhere in Kent County are being distinguished clearly enough to review.
Recommended approach
Ask to see how a specific inquiry is represented from first visit through contact. Review whether the record preserves the source path you need for budget and intake decisions, without treating a broad “Google” answer as sufficient evidence.
