1. Map the Tecumseh inquiry path before changing it
A Tecumseh-focused review should distinguish inquiries from Tecumseh city, the rest of Lenawee County and any other areas your firm serves. Those are different geographic relationships, and population alone cannot tell you how many inquiries arrive from each one. Bosseo describes Automation as a way to map where leads come from, who handles them, what system they should enter and what happens next. That makes the first decision operational: identify each source and handoff rather than treating every inquiry as the same.
Recommended approach
Bring a recent, representative set of inquiry paths to the consultation. Review website forms, calls, chat and video intake separately, then decide which information should be captured, tagged and routed for each source. Keep Tecumseh and Lenawee County as explicit geographic fields only if they matter to your intake decisions; do not use the Census population estimate as a forecast.
