1. Replace “How did you hear about us?” with a usable journey
A remembered answer is often too broad to guide a budget decision. Bosseo’s public Lead Attribution description says the product records channel, referrer, landing page, device, and session detail, then attaches intake answers to the lead journey. Its examples include organic search, AI referral, Local Services Ads, direct traffic, and referrals. For Rochester Hills work, review whether a city page, practice-area page, advertisement, referral, or another route is being credited consistently. Do not treat the city’s population as evidence that any one route produces legal inquiries; use the firm’s own records to determine that.
Recommended approach
Ask to see how one inquiry is represented from first visit through contact. Confirm which source fields are available, how the firm identifies the relevant practice area, and whether a later consultation or signed case can remain connected to the original journey.
