What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law firm’s website. Visitors answer questions one at a time, and the flow is designed to qualify inquiries by case type, urgency and fit before the inquiry reaches the firm’s calendar or team.
How is it different from a contact form?+
A contact form generally asks a visitor to enter basic contact information and describe the matter. Bosseo’s public description says Video Intake guides the visitor through a structured, practice-area-specific path and delivers the completed answers with the inquiry.
Can a Raisin firm use different paths for different practice areas?+
Bosseo says each practice area can have its own question path. The firm should decide which practice areas to include, what each path needs to ask and which answers require attorney or staff review.
Can the flow distinguish Raisin from the rest of Lenawee County?+
That should be treated as a configuration and policy decision. Raisin is recorded in Lenawee County, but the Census population record does not prescribe routing. The firm should define whether location changes eligibility, assignment or only reporting.
Where do completed intakes go?+
Bosseo says completed inquiries can be delivered with answers attached and describes inbox, CRM and case-management delivery. The exact destination, connection and permissions for your firm should be confirmed during the consultation rather than assumed.
Does completing the intake mean the firm accepted the matter?+
No. The intake collects information for the firm’s review. Your consultation should establish appropriate notices, human review, conflict procedures, urgent-matter handling and the language used to explain that submission is not an engagement decision.
