1. Start with the journey, not the stated source
A prospective client may remember only “Google” or “a referral.” Bosseo’s public Lead Attribution page describes a more detailed record: channel, referrer, landing page, device, session history, and attached intake answers. It also describes calls joining the same journey. That distinction matters when a Portage service page, a review visit, and a later call are all part of one inquiry. The firm should decide which events count as a visit, inquiry, consultation, qualified matter, and signed case before using attribution to compare channels. The Portage population estimate is not a substitute for those operational definitions.
Recommended approach
Bring your current intake fields and outcome stages to the review. Ask Bosseo to show how the firm would distinguish an inquiry that mentions Portage from one located elsewhere in Kalamazoo County, without treating geography alone as proof of qualification or demand.
