1. Start with the Port Huron service area, not a population assumption
Your firm may serve Port Huron, the wider St. Clair County area or another defined geography. Those relationships should be explicit in your intake rules. Bosseo’s Automation product supports those contact paths in its published workflow, but the appropriate routing rules still depend on your firm’s actual practice and service area.
Recommended approach
On a consultation, define which inquiries belong to your Port Huron workflow, which should be routed elsewhere and which require human review. Instead, review recent inquiry records, source fields, matter categories, response times and outcomes before deciding what to automate.
