1. Define what “ROI” means for a Park practice
A dashboard is only useful when the firm agrees on the business events it wants to measure. Bosseo’s public ROI Dashboard page describes rankings, calls, leads, case-type categories, forms and intakes, source attribution, reviews, trends, retainers and revenue signals. Those categories should not be treated as interchangeable. A call is not automatically a qualified lead; a lead is not automatically a signed matter; and a matter is not automatically revenue. For a firm serving Park in Ottawa County, the geographic label also needs a precise definition. Decide whether “Park” means the township, a service area that includes other Ottawa County communities, or a broader Michigan target. The Census record identifies Park township as a municipal-town; it does not establish how your clients search or where matters originate.
Recommended approach
Ask Bosseo to demonstrate the exact definitions used for call, potential new client, case type, matter, retainer and revenue. Agree in writing which geographic labels and practice areas belong in the dashboard before using it for budget decisions.
