1. Make “How did you hear about us?” more useful
A prospective client may remember only that they found the firm on Google, saw an advertisement or received a recommendation. That answer does not identify the landing page, prior visits or the channel that prompted contact. Bosseo describes Lead Attribution as attaching the lead’s intake answers to the journey record, so source and qualification information can be reviewed together. For an Ontwa-serving firm, this matters because the township is a specific municipal geography within Cass County, not a substitute for a generic regional label. Your review should ask whether an inquiry associated with Ontwa can be distinguished from inquiries tied to other places your firm serves, while keeping geographic scope accurate.
Recommended approach
Review your present intake fields and source labels. Decide which geographic and case-type details your team already collects, which are genuinely useful for qualification, and which should remain separate from marketing attribution. Do not treat an Ontwa population estimate as evidence that a particular practice area or channel will produce cases.
