1. Replace “How did you hear about us?” with a fuller journey
A client’s recollection is not a dependable marketing record. Bosseo describes Lead Attribution as capturing the channel, referrer, landing page, device and session detail, then attaching intake answers to the journey. It also describes phone calls joining the same journey record. For a firm serving Northville across Oakland County and Wayne County, that distinction matters: the location relationship tells you where the firm serves, but it does not tell you which page or channel generated a qualified inquiry. Review whether your records can preserve that distinction.
Recommended approach
Ask Bosseo to show how a web visit, a call and an intake record would appear together for your firm. Decide which fields your team needs to review before treating an inquiry as qualified.
