1. Define the geography before you define ROI
That is a specific geographic relationship, not a claim about the size of a legal market. A firm may serve people in Lodi, elsewhere in Washtenaw County, or in additional communities, but the dashboard should not silently treat those areas as interchangeable. A useful review should distinguish the location named in a campaign or page from the location associated with a caller, form submission, or matter. It should also distinguish a household, an individual, and a geographic area.
Recommended approach
Ask Bosseo to show how geographic fields would be defined and reviewed. Decide whether the firm needs separate views for Lodi, Washtenaw County, Michigan, and any broader service area. Require the dashboard discussion to identify what is measured, what is merely entered by a prospective client, and what remains unknown.
