What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey embedded on a law firm website. A visitor answers questions one at a time, with the path organized around the firm’s practice areas and qualification needs.
Is Video Intake right for every Laketon law firm?+
Not necessarily. Fit depends on your practice areas, service boundaries, current website experience, response ownership, accessibility approach and willingness to measure the process. The Laketon population estimate does not answer those questions.
Can we choose the questions?+
Bosseo’s public page says flows are built around a firm’s practice areas and that questions, weighting and flows can be adjusted. Ask during consultation which configuration is included, who approves the wording and how changes are handled.
Where do completed inquiries go?+
Bosseo says completed inquiries can be delivered with answers attached and describes delivery to an inbox, CRM or case-management system. Confirm the available destination, connection method, permissions and any additional scope for your firm before deciding.
Does the experience replace phone intake?+
No conclusion should be assumed. Video Intake is presented as a website path for visitors, while phone conversations remain a separate intake route. Decide how the two channels should share ownership, escalation and follow-up.
What should we measure after implementation?+
Measure the operating questions that matter to your firm: starts, completions, incomplete steps, classification accuracy, review time, response ownership and follow-up status. Do not infer demand, rankings, signed matters or revenue from population or completion counts alone.
