What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law firm’s website. Visitors answer questions one at a time, with the flow organized around practice areas and case types. The public page says the inquiry can be qualified by case type, urgency and fit before it reaches the firm.
Can a Howell firm use different paths for different practice areas?+
Bosseo’s public page says each practice area can have its own qualification path. In a consultation, ask how those paths would reflect your firm’s actual acceptance rules and whether geographic questions should affect routing for Howell or Livingston County inquiries.
Does completing the intake mean the firm has accepted the case?+
No. A completed intake is an inquiry for review. The firm still needs its own process for conflicts, urgency, fit, attorney review, engagement and communication about whether representation is available.
Where can completed inquiries go?+
Bosseo’s public page describes delivery with answers attached and identifies inbox, CRM and case-management delivery as part of its stated system. Confirm the exact destination, fields, routing choices and any required configuration for your firm before deciding whether it fits.
What if a visitor cannot use video?+
Plan an alternative contact path. Review captions or transcripts where relevant, keyboard and mobile use, readable instructions, error recovery and a non-video option. Bosseo’s public page describes a mobile-first experience, but that does not by itself establish accessibility for every visitor or device.
Will Video Intake create more cases for my firm?+
No outcome should be assumed. Video Intake is intended to help visitors explain what they need and help the firm evaluate qualification, ownership, escalation, follow-up and measurement. Review completed inquiries and downstream dispositions rather than treating population, survey starts or submissions as proof of future cases.
