1. Start with the firm’s actual bottleneck
Custom software is most defensible when a repeated task does not fit the tools already in use. Bosseo’s public description names examples such as client status portals, intake tools and internal dashboards, and frames the work around a firm’s workflow rather than an off-the-shelf product. For a firm serving Hamtramck in Wayne County, begin with the work performed for clients and prospects in that service area, then identify the internal step that causes the problem. Do not treat the city’s population estimate as evidence that a particular tool is needed. Instead, record what your staff actually does, how often the step occurs and where responsibility becomes unclear.
Recommended approach
Bring one sentence describing the bottleneck, such as a manual handoff or repeated status request. Ask Bosseo to translate that description into a narrowly scoped build and to identify cases where an existing product would be the better choice.
