1. Start with the journey, not the answer to “How did you hear about us?”
A prospective client may visit more than once before contacting a firm. Bosseo’s public Lead Attribution page says its records can show channel, referrer, landing page, device and session detail, with intake answers attached to the journey. It also describes phone calls joining the same journey record. That gives you a more useful object to examine than a handwritten source field such as “Google” or “referral?” The Grosse Pointe Farms boundary matters here: a report should let you distinguish a journey associated with a Grosse Pointe Farms service page or another relevant page from a broader Wayne County or Michigan visit. The population estimate for the municipality does not tell you how many people searched, called or retained counsel, so local reporting should be based on your firm’s observed records rather than demographic assumptions.
Recommended approach
In a consultation, request a lead-level walkthrough using the fields Bosseo publicly describes. Decide which geographic labels, service categories and outcome stages your firm needs before treating the report as a budget tool.
