What does the ROI Dashboard say it tracks?+
Bosseo’s public page describes live keyword rankings, Top 3 and Top 10 counts, SERP features, AI citations, calls, recordings, transcripts, summaries, lead classifications, case-type breakdowns, forms, video intakes, source attribution, review data and trends. Confirm the applicable scope for your firm during the consultation.
Can it distinguish Fenton from nearby county coverage?+
The public page describes service-and-city targets and city data, while Census records Fenton’s relationships with Genesee, Livingston and Oakland counties. Ask Bosseo how those labels would be defined and displayed for your account. Do not assume that a Fenton label includes or excludes a county without confirmation.
Does every call count as a lead?+
No such assumption should be made. The public page describes separate categories for Potential New Client, Current Client and Other, plus case-type tagging. Your firm should agree on classification rules and review how ambiguous or duplicate contacts are handled.
Can the dashboard prove that marketing produced revenue?+
The page presents leads and matters by case type as connected to revenue and describes the dashboard as showing ROI. Your firm should still confirm how a matter and revenue are defined, entered or connected, and what reconciliation is required before relying on a return calculation.
Who should be allowed to see calls and transcripts?+
Bosseo’s page says team access is available and describes calls as recorded and transcribed. The firm should decide which roles may access those records and review its own confidentiality, consent and retention requirements before implementation.
Is the dashboard an additional charge?+
Bosseo’s public page says the dashboard is included with the Bosseo ecosystem and also lists $0 setup fees and month-to-month contracts. Confirm the current commercial terms, included scope and any requirements for your firm directly with Bosseo.